Modern Slavery Statement for New Eltham Carpet Cleaners

New Eltham Carpet Cleaners is committed to conducting business ethically, responsibly, and in full respect of human rights. This modern slavery statement sets out the steps we take to prevent slavery, servitude, forced labour, and human trafficking within our operations and supply chains. We recognise that modern slavery can affect many sectors, including facilities services and cleaning-related procurement, and we apply a zero-tolerance approach across every part of our business.

Our commitment begins with strong governance and clear expectations. We require all employees, contractors, and suppliers to act with integrity and to uphold legal and ethical standards. As part of our carpet cleaning and wider service activities, we source materials, equipment, and consumables from reputable partners who are expected to demonstrate the same values. We also provide internal awareness on identifying risks linked to exploitation, especially where labour may be supplied through third parties.

We are alert to the possibility that risk may arise in areas such as outsourced labour, transport, uniforms, cleaning chemicals, and general procurement. To reduce these risks, New Eltham Carpet Cleaners applies due diligence when selecting suppliers and reviews their conduct on an ongoing basis. Where concerns are identified, we take them seriously and investigate promptly. We will not knowingly work with any organisation involved in abusive, exploitative, or unlawful practices.

Supplier Audits and Due Diligence

Supplier oversight is central to our approach. We carry out proportionate supplier audits and assessments to confirm that our partners comply with applicable labour laws and ethical standards. These checks may include reviewing policies, asking for evidence of worker-rights protections, and evaluating whether subcontracting arrangements are transparent. If a supplier cannot meet our requirements, we may pause, remediate, or end the relationship.

We expect suppliers to maintain accurate records, ensure workers are employed freely, and prohibit any form of coercion, debt bondage, document retention, or intimidation. In addition, we encourage suppliers to pass these expectations down their own supply chains. This helps strengthen accountability throughout the network supporting New Eltham carpet cleaning services and related operations. Our procurement decisions are influenced by ethical performance as well as quality and value.

Staff involved in purchasing and supplier management receive guidance on spotting warning signs, including unusually low pricing, poor working conditions, restricted worker movement, or reluctance to share basic compliance information. By building awareness across the business, we aim to support safer decision-making and reduce the chance that exploitation enters our supply chain unnoticed.

Reporting Channels and Safeguarding Concerns

We want concerns to be raised early and without fear. Anyone connected with the business, including workers, suppliers, and agency staff, may report suspected modern slavery or unethical conduct through our internal reporting channels. Reports are treated seriously, handled discreetly, and investigated in a fair and timely manner. We do not tolerate victimisation or retaliation against anyone who raises a concern in good faith.

Clear reporting channels are essential to maintaining trust. Matters may be escalated to management through established internal procedures, and all reports are reviewed by responsible decision-makers. Where a concern indicates immediate risk to an individual, we will prioritise safeguarding actions and, where appropriate, notify the relevant authorities. Our approach is focused on protection, accountability, and continuous improvement.

We also recognise that modern slavery risks can change over time. As business practices evolve, so too must our controls. For this reason, New Eltham Carpet Cleaners keeps its policies under active review and ensures that lessons learned from any incident are incorporated into future checks, training, and procurement decisions.

Annual Review and Continuous Improvement

This statement, and the measures described within it, are reviewed annually to confirm they remain suitable and effective. The review considers supplier performance, audit outcomes, reported concerns, training needs, and any legal or operational changes that may affect our risk profile. Where improvements are needed, we update our procedures and strengthen controls accordingly.

Annual review also allows us to measure progress against our zero-tolerance policy and ensure that our commitments are embedded in day-to-day practice. We aim to keep improving our diligence, communication, and oversight so that our operations continue to reflect respect for human dignity. This includes reinforcing expectations with current partners and carefully evaluating new ones before engagement.

Modern slavery has no place in our business, in our supply chains, or in the communities we serve. New Eltham Carpet Cleaners remains committed to responsible trading, ethical purchasing, and vigilant oversight. Through robust supplier audits, accessible reporting channels, and an annual review process, we will continue working to prevent exploitation and uphold the highest standards of integrity.